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Atención al cliente

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Aquí encontrarás todas las respuestas a tus preguntas.

How can I return an item ?

New and unused gear can be returned within 30 days for a full refund (minus original shipping cost). Product must be returned unworn and unwashed, with the original packaging, including manufacturer tags.

Here are step-by-step instructions for returning your product:

  1. Register your return directly from the My Orders section of your account. If you placed your order as a guest, you can follow our guest return procedure at this link.
  2. Attach hangtags and place items in their original product bags. Place all items along with the return section on the bottom of your invoice in the original packaging, or a new envelope if the original is damaged.
  3. Print a return label here.
  4. If you don’t have a printer, you can send a scan code to your phone and bring that to a FedEx dropoff location. Otherwise, attach the FedEx return label to the outside of your return envelope. Be sure to place it over the original shipping label if you are reusing the original packaging.
  5. Drop your package off at any FedEx drop-off location. Find your nearest location here.
  6. Returns are processed within 5 business days of receipt. Please note that it can take 7-10 business days for your bank to apply this credit to your account balance.

If you have any questions about your return, you can reach us at customerservice@castelli-us.com

Where is my return?

It is possible to track the shipment status of a return through the website of the courier operating the service, just by inserting in the dedicated field the tracking number you find on the return label.

When will I receive my refund?

Returns are processed within 5 business days of receipt. As soon as we issue the refund, you will receive a refund confirmation email. Please note that it can take 7-10 business days for your bank to apply this credit to your account balance.

Customization of the product

All orders placed from the Castelli online design lab are custom, made-to-order, products and therefore not eligible for refunds or returns. All sales are final.

Products with a manufacturer’s defect can be returned within 30 days for a full refund.

Can I exchange an item?

We are currently unable to facilitate exchanges. Please send back the unwanted item for a refund and place a new order for the correct item.

*If you purchased your Castelli product from a retailer, please return it to that retailer.

Sale Period Price Adjustment Policy

If a product ordered during a sale period does not meet the customer’s preference regarding fit or appearance, we will discount a new order for the same model within 14 days of the original purchase. The returned product must be in unused condition and include tags and original packaging.

Upon request, we will apply a one-time price adjustment to any products purchased within 7 days of a sale period. All products first purchased at a discount will not be available for further price reductions.

You can compare a maximum of 5 items at once. Please Remove at least one product before adding a new one.