New and unused gear can be returned within 30 days for a full refund (minus original shipping cost). Product must be returned unworn and unwashed, with the original packaging, including manufacturer tags.
Here are step-by-step instructions for returning your product:
If you have any questions about your return, you can reach us at firstname.lastname@example.org
We are currently unable to facilitate exchanges. Please send back the unwanted item for a refund, and place a new order for the correct item.
*If you purchased your Castelli product from a retailer, please return it to that retailer.
If you feel that your gear is eligible for a warranty evaluation for a manufacturing defect in its materials or workmanship, contact our Warranty Department.
To help expedite your warranty request, please provide as much detail as possible in your email. Include the order number, purchase date, item style and description, and a picture of the defect.