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Customer support

If you have any questions or need support, don't worry, we're here to help.
Here you will find all the answers to your questions.

Can I make an exchange?

We are currently unable to facilitate exchanges. Please return the unwanted item for a refund and place a new order for the correct item.

* If you purchased your Castelli product from a retailer, please return it to that retailer.

How can I return an item?

New and unused gear can be returned within 30 days for a refund, minus a $6.99 return shipping fee deducted from the total refund amount.

Please note: the shipping fee from your initial order will not be refunded when returning an item.

Products must be returned unworn and unwashed in their original packaging with all manufacturing tags intact.

  1. Click here to start your return.
  2. Once your return info has been submitted using the link above, please check your email for instructions to print a return label.

If you have questions regarding your return, please click here to contact customer service.

When will I receive my refund?

Please refer to the tracking number on your FedEx return shipping label to determine whether your return shipment has arrived at our warehouse. After arrival, returns are processed within 5 business days.

A credit from IN FUGA LLC will appear on your statement within 10 business days after your return has been processed.

Sale Period Price Adjustment Policy

If a product ordered during a sale period does not meet the customer’s preference regarding fit or appearance, we will discount a new order for the same model within 14 days of the original purchase. The returned product must be in unused condition and include tags and original packaging.

Upon request, we will apply a one-time price adjustment to any products purchased within 7 days prior to the start a sale period. All products first purchased at a discount will not be available for further price reductions.

Custom products

All orders placed using the Castelli Custom Solo Configurator are custom, made-to-order products and therefore not eligible for refunds or returns.

All sales are final. Products with a manufacturer’s defect can be returned within 30 days for a full refund.

You can compare a maximum of 5 items at once. Please Remove at least one product before adding a new one.