New and unused gear can be returned within 30 days for a full refund (minus original shipping cost). Product must be returned unworn and unwashed, with the original packaging, including manufacturer tags.
Here are step-by-step instructions for returning your product:
- Register your return directly from the My Orders section of your account. If you placed your order as a guest, you can follow our guest return procedure at this link.
- Attach hangtags and place items in their original product bags. Place all items along with the return section on the bottom of your invoice in the original packaging, or a new envelope if the original is damaged.
- Print a return label here.
- If you don’t have a printer, you can send a scan code to your phone and bring that to a FedEx dropoff location. Otherwise, attach the FedEx return label to the outside of your return envelope. Be sure to place it over the original shipping label if you are reusing the original packaging.
- Drop your package off at any FedEx drop-off location. Find your nearest location here.
- Returns are processed within 5 business days of receipt. Please note that it can take 7-10 business days for your bank to apply this credit to your account balance.
If you have any questions about your return, you can reach us at firstname.lastname@example.org