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Customer support

If you have any questions or need support, don't worry, we're here to help.
Here you will find all the answers to your questions.

Can I cancel or modify my order?

If you need to cancel or modify your order (size or color), please click here to contact us as soon as possible. We will make every effort to accommodate your request but cannot guarantee your order will be adjusted once it’s been submitted.

If an order is processed and shipped before adjustments can be made, you may return your item in accordance with Castelli’s Online Return Policy.

Can you ship different orders together?

Unfortunately, we are unable to provide this service. For internal management purposes, there must be at least one shipment for each order.

How can I track my order?

Once your order has shipped, you will receive an e-mail from the shipping carrier with a tracking number. If you didn't receive this e-mail or if you are having problems with your tracking number, please click here to contact our Customer Service team.

Where can I find notifications about my order?

All notifications related to your order are sent to the e-mail address you provided when creating an account or checking out as a guest. If you aren’t receiving them, be sure to check your SPAM folder.

The order status in my Castelli account shows as "delivered" but it hasn't arrived.

Use the tracking number provided by the shipping courier for the most accurate information regarding your order. Occasionally, orders are shown as delivered by our website before they have reached their destination.

I am attempting to place a return, but the order still shows as “shipped.” 

If you are attempting to place a return and the order status still shows as “shipped,” please wait 24 hours and try again, or click here to contact our Customer Service team.

You can compare a maximum of 5 items at once. Please Remove at least one product before adding a new one.