Customer support

If you need to cancel or modify your order (size or color), please contact us at customerservice@castelli-us.com as soon as possible. We will make every effort to accommodate your request but cannot guarantee your order will be adjusted once it’s been submitted.

If an order is processed and shipped before adjustments can be made, you may return your item in accordance with Castelli’s Online Return Policy.

Unfortunately, we are unable to provide this service. For internal management purposes, there must be at least one shipment for each order.

All notifications related to your order are sent to the e-mail address you provided when creating an account or checking out as a guest. If you aren’t receiving them, be sure to check your SPAM folder.

Once your order has been dispatched, you will receive a confirmation e-mail with all necessary details and the related tracking number, by way of which you will be able to track your shipment. If you didn't receive this email or if you are having problem with your tracking number, you can contact our Customer Service.

Should you encounter any issues with the shipment of your order, please contact our Customer Service asap, in order for them to proceed with all due verifications. If your order appears as delivered, yet you haven't received it, please contact our Customer Service.

It will be up to our Customer Service to proceed with all due verifications with our couriers. We kindly inform you that all investigating procedures with the couriers might take a few weeks.