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Customer support

If you have any questions or need support, don't worry, we're here to help.
Here you will find all the answers to your questions.

Can I cancel or modify my order?

If you need to cancel or modify your order (size or color), please contact us at customerservice@castelli-us.com as soon as possible. We will make every effort to accommodate your request but cannot guarantee your order will be adjusted once it’s been submitted.

Processed orders may not be canceled or modified; you may return your item in accordance with Castelli’s Online Return Policy.

Can you ship didifferent orders together?

Unfortunately, we are unable to provide this service.
For internal management purposes, there must be at least one shipment for each order.

Why didn't I receive any notification about my order?

All notifications related to your order are sent to the e-mail address you provided in its final steps. If you don't receive them, you might have filled in a wrong e-mail address. We also advise you to check in your SPAM folder.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation e-mail with all necessary details and the related tracking number, by way of which you will be able to track your shipment. If you didn't receive this email or if you are having problem with your tracking number, you can contact our Customer Service.

I have verified the shipment status and I am encountering issues, what am I supposed to do?

Should you encounter any issues with the shipment of your order, please contact our Customer Service asap, in order for them to proceed with all due verifications. If your order appears as delivered, yet you haven't received it, please contact our Customer Service.

It will be up to our Customer Service to proceed with all due verifications with our couriers. We kindly inform you that all investigating procedures with the couriers might take a few weeks.

You can compare a maximum of 5 items at once. Please Remove at least one product before adding a new one.