Castelli

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Customer support

If you have any questions or need support, don't worry, we're here to help.
Here you will find all the answers to your questions.

What are your shipping costs?

We are currently offering free ground shipping on orders over $49.

  • Standard Ground Shipping orders $49 or less - $10
  • 2 Business Days - $20*
  • Next Business Day - $40*
*Orders must be placed by 12 pm PST

What are your shipping options?

  • Standard Ground Shipping: 2-5 business days.
  • 2 Business Days: order must be placed by 12 pm PST.
  • Next Business Day: order must be placed by 12 pm PST.
  • All orders are shipped via FedEx or UPS.

Shipping times are subject to change. Factors such as shipping provider delays, logistical issues, unfavorable weather conditions, or issues with the delivery address may affect the shipping time. We do not offer Saturday delivery.

Where will my order ship from? 

Your order will ship from our warehouse in Portland, OR.

Where can you deliver to?

We deliver to all 50 states. Unfortunately, we cannot ship to PO Boxes, APO, FPO, DPO, US territories or overseas military bases.

When will my order be processed?

Orders are typically processed within 24 hours on business days.

We process and ship orders Monday-Friday (excluding holidays).

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