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Customer support

If you have any questions or need support, don't worry, we're here to help.
Here you will find all the answers to your questions.

Do you offer free shipping for orders over a certain amount?

For orders over $99, free ground shipping is available.

What are the shipping times?

Standard ground shipping is 2-5 business days via FedEx or UPS.

Shipping times are subject to change. We kindly ask you to consider how external causes such as shipping provider delays, logistical issues, unfavorable weather conditions, or the impossibility to access the indicated address may influence the delivery timing.

Where will my order ship from? 

Your order will ship from our warehouse in Portland, OR.

What destinations aren't covered by your delivery service?

Currently, we do not offer service to Puerto Rico.

When will my order be processed?

Orders are typically processed within 1-2 business days. We use a variety of shipping providers to make sure we deliver your order as soon as possible.

We process and deliver orders Monday-Friday (excluding holidays).

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