Don’t worry, it happens to the best of us!
We are happy to offer a crash replacement to get you back on the road when things don’t go to plan.
If you just received your brand-new kit from our website and are caught up in a crash within 30 days, we want to replace your damaged items. If you qualify, please provide the following:
- castelli-cycling.com order number
- photos of the entire item and pictures of the damage
- current shipping address
If the same color or item is unavailable, we will send you an alternative color or most comparable product.
If your item/items fall outside the 30-day window or were purchased from an authorized retailer, we still want to help! We can provide you with a one-time use code for 40% off the replacement item/items, if your purchase was within the last two yeras. Please provide the following for this option:
- photos of the entire item and pictures of the damage
- style, color, and size of item/items
Please click here to contact us so we can get you back out there!