Kundensupport

New and unused gear can be returned within 30 days for a full refund (minus original shipping cost). Product must be returned unworn and unwashed, with the original packaging, including manufacturer tags.

A return shipping label should have been included in your original order package. Please check inside the box or envelope, as it’s often placed with the packing slip or inside a pouch on the outside of the package.

If you're unable to locate it, just let us know and we will be happy to send you a replacement label right away.

All items must be returned unused and in original condition, with all labels and tags intact. In case these conditions are not complied with, the returned parcel will be sent back at the customer's expense and no refund will be issued.

It is possible to track the shipment status of a return through the website of the courier operating the service, just by inserting in the dedicated field the tracking number you find on the return label.

Returns are processed within 5 business days of receipt. As soon as we issue the refund, you will receive a refund confirmation email. Please note that it can take 7-10 business days for your bank to apply this credit to your account balance.

We are currently unable to facilitate exchanges. Please send back the unwanted item for a refund and place a new order for the correct item.

*If you purchased your Castelli product from a retailer, please return it to that retailer.

All orders placed using the Castelli Custom Solo Configurator are custom, made-to-order products and therefore not eligible for refunds or returns.

All sales are final. Products with a manufacturer’s defect can be returned within 30 days for a full refund.