New and unused gear can be returned within 30 days for a full refund (minus original shipping cost). Product must be returned unworn and unwashed, with the original packaging, including manufacturer tags.
Here are step-by-step instructions for returning your product:
- Register your return directly from the My Orders section of your account. If you placed your order as a guest, you can follow our guest return procedure at this link.
- Attach the tags and place items in their original product bags. Place all items along with the return section on the bottom of your invoice in the original packaging, or a new envelope if the We offer free returns on all orders placed on www.castelli-cycling.com
- If the order was delivered over 30 days ago, please contact our Customer Service.
- You will receive a return label and instructions at your email address within 2 working days.
- All items must be returned unused and in original condition, with all labels and tags intact. In case these conditions are not complied with, the returned parcel will be sent back at the customer's expense and no refund will be issued.
If you have any questions about your return, you can reach us at email@example.com