Customer support
If you have any questions or need support, don't worry, we're here to help.
Here you will find all the answers to your questions.
Important shipping Information
Our warehouse and operations recently experienced an update to better serve our customers.
Please note that due to the location of our new shipping facility, transit times may differ from those in the past.
If you have any questions, please click here to contact our customer service team.
What are your shipping costs?
We are currently offering free ground shipping on orders over $99.
Standard Ground Shipping for orders $99 or less is $10.
What are your shipping options?
Standard Ground Shipping: 2-5 business days.
2 Business Days - currently unavailable
Next Business Day - currently unavailable
Shipping times are subject to change. Factors such as shipping provider delays, logistical issues, unfavorable weather conditions, or issues with the delivery address may affect the shipping time. We do not offer Saturday delivery.
Where will my order ship from?
Your order will ship from our warehouse in Portland, OR.
Where can you deliver to?
We deliver to all 50 states. Unfortunately, we cannot ship to PO Boxes, APO, FPO, DPO, US territories or overseas military bases.
When will my order be processed?
Orders are typically processed within 24 hours on business days. We process and ship orders Monday-Friday (excluding holidays).