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Customer support

If you have any questions or need support, don't worry, we're here to help.
Here you will find all the answers to your questions.

What are the shipping times and costs?

he below mentioned delivery times should be considered from the moment the courier takes charge of the order. We kindly ask you to consider how external causes such as postal delays in delivery, logistical issues, unfavourable weather conditions or the impossibility to access the indicated address may influence the delivery timing.

Shippings are handled by  UPS.
According to the delivery country, times and costs may change. 

Country Shipping costs Free shipping above Order dispatch time
Italy 9 € 100 € 2/3 business days
UE 10 € 100 € 3/4 business days
UK 9 £ 100 £ 3/4 business days
Switzerland 15 CHF 150 CHF 3/4 business days
Japan 1250 YEN 18000 YEN 4/5 business days
Norway 150 NOK 999 NOK 3/4 business days
Australia 15 $ 199 $ 4/5 business days


What destinations aren't covered by our delivery service? 

Our carriers do not ship or deliver to the following destinations: Guadeloupe, Martinique, Reunion, French Guyana and all DOM-TOMs, Livigno, Island of Man, Jersey, Guernsey, Canary Islands, Liechtenstein.

Will I have to pay any customs duties?

ll prices already include VAT.  
You won't be charged for any other costs (such as customs duties) after the checkout. 

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