Returns

RETURNS FOR ONLINE PURCHASES


We try to make returns easy for you. New, unused gear can be returned within 30 days for a full refund. Product must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.

We provide a return shipping label and shipping envelope in the event you need to return it. If the envelope isn’t large enough for your return, you can make your return in the original carton using the same return shipping label.

Here are step-by-step instructions for returning your product:

 

1) Ensure that your product has all its original hangtags attached and place it in the original product bag that it came in.

 

2) Place all items you are returning along with a copy of your sales invoice in the enclosed white shipping envelope or original carton. Seal the envelope using the pull-off strip or use packing tape to re-seal the original carton.

 

3) Attach the UPS label to the front of the envelope, or over the top of the original shipping label if you are using the original carton.

 

4) Drop your carton off at any UPS drop-off location. Find your nearest location here

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and processed your refund within 24 hours. If you have any questions about your return, you can reach us at sales@castelli-us.com


*If you purchased your Castelli product from a retailer, please return it to that retailer.


WARRANTY INFORMATION


If you feel that your gear is eligible for a warranty evaluation for a manufacturer defect in its materials or workmanship, contact our Warranty Department.

To help expedite your warranty request, please provide as much detail as possible in your email. Include the order number, purchase date, item style and description, and a picture of the defect.

Need help?


Visit the online help info by clicking on the link below.


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