New and unused gear can be returned within 30 days for a full refund (less shipping and handling). Product must be returned in the condition received and with the original packaging, including manufacturer tags. Orders returned after 30 days will be subject to a 25% restocking fee.
You can make your return in the original package or in the enclosed envelope using the provided return shipping label.
Here are step-by-step instructions for returning your product:
1) Attach hangtags and return items to their original product bags. Place all items along with a copy of the invoice back into the original packaging or in the enclosed envelope.
2) Attach the return UPS label included with your purchase. Be sure to place it over the original shipping label if you are reusing the original packaging.
3) Drop your package off at any UPS drop-off location. Find your nearest location at www.ups.com/dropoff
4) Returns are processed within 48 hours of receipt. Please note that for most banks it will take 5-7 business days for the credit to reflect on your account balance.
If you have any questions about your return, you can reach us at firstname.lastname@example.org
We are currently unable to facilitate exchanges. Please send back the unwanted item for a refund, and place a new order for the correct item.
*If you purchased your Castelli product from a retailer, please return it to that retailer.