Please note that, due to our summer break, orders and returns places from August 10 until August 19, will be processed from August 20. The period for returns is extended appropriately.
STEER CLEAR OF COUNTERFEIT CASTELLI PRODUCTS
Castelli’s success has led to our products – like those of many other world-leading brands – being copied by counterfeiters.
If the price seems too good to be true, it probably is. An unreal price bargain is one of the surest signs of an unreal product. Ask yourself how someone can sell, for example, a brand-new €249.95 Castelli Windstopper® jacket for €60 – chances are it’s because it’s a fake.
So protect yourself by buying only authentic Castelli products from your local or online authorized Castelli retailer to ensure the best quality and service.
Find an authorized Castelli retailer
HOW TO SPOT A FAKE PRODUCT ONLINE
Here’s a brief guide on how to steer clear of counterfeit Castelli garments sold online.
DO YOUR RESEARCH BEFORE YOU BUY
GENERAL WEBSITE LOOK AND FEEL
An authorized online retailer is likely to have a professional-looking website with contact information and a helpline. The website should be relatively free of grammatical errors and misspellings.
VERIFY CONTACT INFORMATION
REPUTATION AND VERIFICATION
Large online auctions with customers offering thousands of items for sale every day are easily exploited by counterfeiters. Take care! You should check the authenticity of anything that’s being offered as a new Castelli product.
Counterfeiters have no scruples about using Castelli’s own product pictures and specifications on their websites. What you see is not necessarily what you will get – but by then it’s too late.
Protect yourself by buying only authentic Castelli products from an authorized retailer. If you're concerned about a website, contact our customer service team and we can let you know if the site is an authorized retailer or not. If you think you've purchased a fake Castelli product, we'd also appreciate hearing from you, so we can have our trademark enforcement specialists check out the site.