HOW CAN I RETURN PRODUCTS THAT I'VE PURCHASED FROM WWW.CASTELLI-CYCLING.COM?
If for any reason you are not completely satisfied with your purchase, you can return the product within 14 days of receiving it for a full refund.
1. CLICK HERE to download the return form.
2. Fill it and send it to firstname.lastname@example.org
3. Print it, put it into the box and ship the parcel to:
MANIFATTURA VALCISMON SPA
VIA MARCONI G. 81/83
32030 FONZASO BL ITALIA
Customer is responsible for paying the return shipping cost.
Ensure you clearly mark the outside of the box with the wording “Returned Goods – Failed Sale”. Please also mark this clearly on the customs declaration (CN22 and /or CN23) on the outside of the packaging.
Once the package has been received and checked by the Castelli returns department, your refund will be processed as soon as possible.
If you have any questions, please contact our customer service team.
Please note that only garments that have not been used or damaged and that do not have defects, except for those attributable to the manufacturer, may be returned. We only accept return requests for products purchased through our website (www.castelli-cycling.com). If you purchased from a retailer, please return your Castelli product to the retailer from which you originally purchased it.
The items must be in the same condition you received them in, with all tags still attached and in their original packaging. All returns should be both unwashed and unworn.
WHAT SHOULD I DO IN THE EVENT OF A WARRANTY CLAIM?
Castelli products are warranted against defects in materials or workmanship for 2 years from the date of purchase.
For returns and warranty claims related to items purchased from another retailer, please return your Castelli product to the retailer from which you have purchased it. To ensure that your return will be handled smoothly remember to keep your proof of purchase.