HOW CAN I RETURN PRODUCTS THAT I'VE PURCHASED FROM WWW.CASTELLI-CYCLING.COM?
If for any reason you are not completely satisfied with your purchase, you can return the product within 14 days of receiving it for a refund.
Customer is responsible for paying the return shipping cost.
HAVE YOU ORDERED AS REGISTERED?
Select the order in your account, click on “return” and follow the instructions.
CLICK HERE and go to your account.
HAVE YOU ORDERED AS A GUEST?
CLICK HERE to start the online return procedure.
ARE YOU HAVING PROBLEM WITH YOUR ACCOUNT or WITH THE ONLINE RETURN PROCEDURE?
Fill the form and follow the procedure described on it.
CLICK HERE to download the form.
WHAT IS THE NEXT STEP?
When you finish the online or guest procedure, send the parcel to:
MANIFATTURA VALCISMON SPA
VIA MARCONI G. 81/83
32030 FONZASO BL ITALIA
Once the package has been received and checked by the Castelli returns department, your refund will be processed as soon as possible.
We are currently unable to facilitate exchanges. Please send back the unwanted item for a refund, and place a new order for the correct item.
If you have any questions, please contact our customer service team.
Please note that only garments that have not been used or damaged and that do not have defects, except for those attributable to the manufacturer, may be returned. We only accept return requests for products purchased through our website (www.castelli-cycling.com). If you purchased from a retailer, please return your Castelli product to the retailer from which you originally purchased it.
The Items must be in the same condition you received them in, with all tags still attached and in their original packaging. All returns should be both unwashed and unworn.
WHAT SHOULD I DO IN THE EVENT OF A WARRANTY CLAIM?
Castelli products are warranted against defects in materials or workmanship for 2 years from the date of purchase.
For returns and warranty claims related to items purchased from another retailer, please return your Castelli product to the retailer from which you have purchased it. To ensure that your return will be handled smoothly remember to keep your proof of purchase.