SHIPPING: INFORMATION AND COSTS


Manifattura Valcismon S.p.A. ships products to all the countries listed on the website. Manifattura Valcismon S.p.A. is regularly in contact with the main national and international delivery services to identify the lowest shipping costs for each country and the best service in terms of timing, guarantee of delivery and customer service. The products ordered are delivered to the address specified by the customer on the order form. Registering on our website allows customers to access the password-protected personal account section, where they can manage an address book of delivery addresses. The status of the order will be always available in the account section. Deliveries are made Monday through Friday during normal business hours, except on national holidays and during business closures. When the order is handed over to the delivery service, the customer will receive an email containing a link that will allow him or her to verify the location of the parcel from the moment it is received by the courier until actual delivery. Delivery is considered completed when the products are made available to the customer at the address specified on the order form. Upon delivery of the products by the courier designated by Manifattura Valcismon S.p.A., the customer should carefully check:

  1. that the packaging is not damaged or otherwise altered and
  2. that the number of items delivered corresponds with the number indicated in the transport document.

Any damage to the packaging and products, or a discrepancy in the number of items, packages or other information, must be immediately reported by the customer, who may contact Manifattura Valcismon S.p.A. through Customer Service, specifying the order to which the problem applies.

 

NON-DELIVERY

In case of non-delivery due to the absence of the recipient at the specified address, the courier will send an email alert to the customer with a link that he or she can use to make an appointment for delivery. The customer may indicate a date and whether the driver should arrive in the morning or afternoon. If it is not possible to complete the delivery on the agreed-upon day, due again to the absence of the recipient, Customer Service will attempt to contact the customer to schedule a new delivery. In the event that Customer Service is unable to contact the customer within the next 10 days, or in the event of a further failure to deliver due to the absence of the recipient, the order will be returned to Manifattura Valcismon S.p.A. After 30 days from the date on which the products were returned to Manifattura Valcismon S.p.A. due to the inability to complete the delivery, the contract will be terminated and the purchase order canceled pursuant to Article 1456 of the Civil Code. Manifattura Valcismon S.p.A. will refund the amount paid by the customer, net of the cost of returning the products and the cost of storing them at the facility of the courier entrusted with the delivery. The termination of the contract and the amount of the refund will be communicated via email. The refund amount will be credited via the payment method used by the customer for the purchase. In the event that, before the expiration of the 30 days, the customer asks for the purchased products to be delivered again, Manifattura Valcismon S.p.A. will proceed with a new delivery, subject to a delivery charge in addition to the cost of returning the products to Manifattura Valcismon S.p.A. and the cost of storage.

METHOD OF PAYMENT


Manifattura Valcismon S.p.A. allows for a single method of payment through PayPal, an eBay company, which offers a quick and secure online payment system. Once the payment has been completed with PayPal, the buyer will be redirected to the PayPal site, where the customer can access his or her personal account by entering an email address and password. When the customer chooses to pay with PayPal, the amount is charged directly to the selected credit card (Visa, Visa Electron, Mastercard) or prepaid debit card (PostePay). PayPal protects the buyer’s financial information and does not transmit it. After every transaction executed by this method, PayPal will send an email confirmation. The order amount is charged to the customer’s PayPal account at the time of order. In the event of cancellation, the order amount will be refunded to the customer’s PayPal account.
 

PAYMENT SECURITY


Purchases from www.castelli-cycling.com are secure and guaranteed. Online payment is completely free of risk. The payment information is encrypted during transmission and managed directly by PayPal. Manifattura Valcismon S.p.A. will not see the credit card number, nor will it handle or retain the supplied information on its systems. Manifattura Valcismon S.p.A. will only receive confirmation of the successful transaction.

SECURITY CERTIFICATES

To ensure the highest level of security for purchases, payment information transmitted over the Internet is encrypted by the SSL (Secure Socket Layer) protocol.

ONLINE SERVICES


Speed, efficiency, security: a world of services designed for you.

DELIVERY TIME

Manifattura Valcismon S.p.A. provides delivery within 96 hours of receipt of the order by our couriers. The delivery time may vary due to circumstances beyond our control, such as weather conditions and strikes. Deliveries are made Monday through Friday during normal business hours, excluding national holidays and business closures, to the address specified at the time of order placement. The order status will always be available in the password-protected “My Orders” section of the site, where the location of the package can be tracked from the moment it is received by the courier until actual delivery.

SATISFACTION OR YOUR MONEY BACK

Every customer of the Castelli site can exercise the right of withdrawal from the purchase contract in the event that one or more of the products received is not satisfactory. A refund will be issued a maximum of 14 days from receipt of goods or from receipt of proof of shipment.

SECURE PAYMENT

All data are transmitted in encrypted form using SSL certificates and are therefore not subject to interception. PayPal is a quick and secure payment system; the purchase amount is charged directly to the credit card or prepaid card specified by the customer, and the buyer’s financial information is protected because it is not transmitted.

WISHLIST SERVICE

Create your own personal wishlist, selecting your favorite Castelli products, in 3 easy steps:

1. Log in to your personal account by entering your email address and password.
2. Create a new wishlist, navigating freely throughout the online store and selecting the Castelli products that you like best or would like to purchase.
3. If you’d like to purchase the items at a later date, you can save your wishlist and convert it into an order later, and it will be already ready in the shopping cart.

CUSTOMER SERVICE

For information on ordering, shipping and product characteristics, please contact Manifattura Valcismon S.p.A. Customer Service at service@castelli-cycling.com . Every customer who places an order will also receive an email with a direct Customer Service contact for use in the event of any questions or requests.

TERMS AND CONDITIONS OF SALE


1. Subject matter
1.1 These terms and conditions of sale govern product purchases made remotely, via computer network, from the site www.castelli-cycling.com.
1.2 The website owner is Manifattura Valcismon S.p.A., with its head office at Via Guglielmo Marconi 81/83, registered with the Register of Companies of Belluno, Tax Code and VAT No. 00023370257, Belluno R.E.A. No. 44899. Email customer service: service@castelli-cycling.com Telephone: 0439/571263

2. Acceptance of the general terms and conditions of sale
2.1 All purchases of products made ​​through the site by the users who access it are governed by these terms and conditions as well as by the Italian Consumer Code (Legislative Decree No. 206/2005) and Italian standards pertaining to electronic commerce (Legislative Decree No. 70/2003).
2.2 By concluding the purchase contract in accordance with the appropriate procedure, the customer accepts and agrees to comply with these terms and conditions.
2.3 Therefore, before engaging in any purchase transactions, the customer should carefully read these terms and conditions that Manifattura Valcismon S.p.A. makes available, also in order to enable their reproduction and storage in accordance with the provisions of Article 12, paragraph 3, of Legislative Decree No. 70/2003.
2.4 Manifattura Valcismon S.p.A. may change the contents of these terms and conditions at any time and without notice. For each purchase agreement, the terms and conditions posted on the site at the time the customer places the order will apply.

3. Products
3.1 www.castelli-cycling.com is a website that sells exclusively Castelli branded clothing.
3.2 All the products offered are explained in detail on the website, within the respective sections, divided by product category.
3.3 The visual representation of the products on the website, when available, is indicative, usually corresponds to photographic images of the products, and has the sole purpose of presenting them for sale, without any guarantee or commitment by Manifattura Valcismon S.p.A. concerning the exact correspondence of the image depicted on the site with the actual product, in particular with regard to the actual size and/or color of the product.
3.4 In the event of a difference between the image and the written product description, the description of the product should be relied upon.

4. Purchase procedure
4.1 Following the outlined technical procedures, the customer may purchase the products in the electronic Castelli catalog, presented in detail on the website within the sections for the various product categories and described in the relevant product information contained on the site.
4.2 To purchase products, the customer must register on the website by entering his or her personal details, following the instructions provided during the registration process, and complete and submit to Manifattura Valcismon S.p.A. the electronic order form available on the website, following the instructions provided. Purchase orders must be filled out clearly and completely.
4.3 The customer must place the selected products in the shopping cart. After choosing the delivery method and reviewing and agreeing to the cost of delivery, the customer may complete the purchase.
4.4 After executing the transaction, the customer will see a screen containing a summary of the purchase order, including all delivery costs, with a request for a final confirmation of the purchase.

5. Conclusion of the contract
5.1 The display of products on the site constitutes an invitation to the customer to make a binding offer to purchase. The order submitted by the customer is a contractually binding offer and implies full knowledge and acceptance of these terms and conditions.
5.2 Every time the customer enters into a purchase agreement with Manifattura Valcismon S.p.A., the purchase agreement will be considered concluded when Manifattura Valcismon S.p.A. sends an acknowledgement of the order to the customer’s email address. This confirmation message will include an order number to be used in any subsequent communication with Manifattura Valcismon S.p.A. In addition to the information required by law, the message will restate any information provided by the customer, who agrees to verify its accuracy and communicate any corrections in a timely manner. Any additional costs arising from errors not reported in a timely manner will be the sole responsibility of the customer.
5.3 The customer can view each of his or her orders in the personal account area of the site, if he or she is registered, or by contacting Manifattura Valcismon S.p.A. Customer Service immediately after submitting the order.
5.4 The customer may at any time check the contents of concluded purchase contracts by accessing the personal account area of the site, or by calling Manifattura Valcismon S.p.A. Customer Service. This information will be available for 12 months from the delivery of the products.

6. Product prices
The prices of all the products are clearly indicated on the site and include VAT. Delivery costs are clearly communicated at the time of ordering. Shipment costs will vary depending on the means of delivery and payment, as well as the destination and the total amount of the order.

7. Invoicing and payment methods
Payment for products purchased is made via PayPal, as specified below:
PayPal, an eBay company, offers a quick and secure payment system. Once the customer completes the order and chooses PayPal as the payment method, he or she will be redirected to the PayPal website, where the purchaser can access his or her account by entering an email address and password. After registering, the customer will be able to make payments via PayPal without having to re-enter the information, including for subsequent purchases. When the customer chooses to pay with PayPal, the purchase amount will be charged directly to the selected credit card (Visa, Visa Electron, Mastercard) or prepaid debit card (PostePay). PayPal protects the buyer’s financial information and does not transmit it. For every transaction made via this method, the customer will receive an email confirmation from PayPal. Note that the order amount is debited from the PayPal account when the order is handed over to the courier. During placement of the order on the website, a request is submitted for authorization to check the status of the customer’s PayPal account, but no charge is made. In the event that the order is cancelled, the amount will be refunded to the customer’s PayPal account.

8. Method and cost of delivery
8.1 Manifattura Valcismon S.p.A. undertakes to deliver the products without undue delay and in any case not later than 30 days after conclusion of the contract. The products will be delivered by courier, and delivery times vary depending on the destination. However, the terms specified at the time of purchase offer an approximate indication.
8.2 Manifattura Valcismon S.p.A. delivers to all the countries listed on the site, and deliveries are made without appointment.
8.3 Manifattura Valcismon S.p.A. accepts no liability of any kind to the customer in case of delay in the processing or delivery of the products covered by the purchase contracts.
8.4 The products ordered will be delivered to the address specified by the customer. When the products are transferred to the courier by Manifattura Valcismon S.p.A., the customer will receive an email confirming that the order has shipped.
8.5 Deliveries are made Monday through Friday during normal business hours, excluding national holidays and business closures, in the manner specified by the courier selected by the customer. The delivery is considered completed when the product is made ​​available to the customer at the address specified on the order form. In the event of nondelivery due to the absence of the recipient at the specified address, the courier will send the customer an email alert and attempt a new delivery in accordance with the procedures outlined in the email.
If it is again not possible to complete the delivery due to the absence of the recipient, Customer Service will attempt to contact the customer to schedule a new delivery. In the event that Customer Service is unable to contact the customer within the next 10 days, or in the event of a further failure to deliver due to the absence of the recipient, the order will be returned to Manifattura Valcismon S.p.A.
After 30 days from the date on which the products were returned to Manifattura Valcismon S.p.A. due to the inability to complete the delivery, the contract will be terminated and the purchase order canceled pursuant to Article 1456 of the Civil Code. Manifattura Valcismon S.p.A. will refund the amount paid by the customer, net of the cost of returning the products and the cost of storing them at the facility of the courier entrusted with the delivery.
8.6 The termination of the contract and the amount of the refund will be communicated via email. The refund amount will be credited via the payment method used by the customer for the purchase. In the event that, before the expiration of the 30 days, the customer asks for the purchased products to be delivered again, Manifattura Valcismon S.p.A. will proceed with a new delivery, subject to a delivery charge in addition to the cost of returning the products to Manifattura Valcismon S.p.A. and the cost of storage.
8.7 Upon delivery of the products by the courier designated by Manifattura Valcismon S.p.A., the customer should carefully check that the number of items delivered corresponds with the number indicated in the transport document.
8.8 Any damage to the packaging and products, or a discrepancy in the number of items, packages or other information, must be immediately reported by the customer, who may contact Manifattura Valcismon S.p.A. through Customer Service, specifying the order to which the problem applies.
8.9 Force majeure, unavailability of means of transportation, and unforeseeable or unavoidable events that cause a delay in delivery or make deliveries difficult or impossible or cause a significant increase in the delivery costs incurred by Manifattura Valcismon S.p.A. give the company the right to divide, postpone or cancel the delivery, in whole or in part, or to terminate the purchase agreement. In such cases it is the responsibility of Manifattura Valcismon S.p.A. to provide timely and adequate notice of its decision, using the email address specified by the customer. The customer will be entitled to a refund of any money already paid and will have no further claims of any kind against Manifattura Valcismon S.p.A.

9. Privacy Policy
Processing of personal information Customer information is processed by Manifattura Valcismon S.p.A. in compliance with the applicable laws for the protection of personal data, as described in the special section titled “Privacy Policy.”

10. Communication and complaints
Any communication or customer complaints against Manifattura Valcismon S.p.A. regarding purchase contracts should be communicated through the appropriate contact form, which can be requested from Customer Service

11. Intellectual property rights
All trademarks (registered or not), as well as any and all intellectual work, distinctive signs or names, images, photographs, written text or graphics, and more generally any other intangible assets protected by copyright laws and international conventions regarding intellectual and industrial property, reproduced on the website are the exclusive property of Manifattura Valcismon S.p.A. and/or its assignors, and access to the site and/or entrance into purchase contracts gives the customer no right over them. Any use of them, including only partial use, is forbidden without the prior written consent of Manifattura Valcismon S.p.A., to which all rights are exclusively reserved.

12. Governing law and jurisdiction
12.1 These terms and conditions and any and all contracts entered into with the customer are governed by Italian law. International treaties regarding the sale of goods are specifically excluded, with particular reference to the Vienna Convention of 1980.
12.2 In any dispute relating to the interpretation, execution, validity or effectiveness of these terms and conditions and any customer contracts, the Court of Belluno will have exclusive jurisdiction, except in cases in which a party is a “consumer” pursuant to Legislative Decree No. 206/2005.