Castelli

RETURNS & WARRANTY CLAIM


CASTELLI-CYCLING.COM

 

How can I return or exchange products that I’ve purchased from castelli-cycling.com?
If you are not satisfied with your purchase for any reason, you may return the product within 14 days of delivery by the courier. Only items that have not been used or damaged and that do not have defects that are not attributable to production may be returned. Please note that we accept returns only of products purchased through the website (castelli-cycling.com). For warranties and returns of products that were not purchased from castelli-cycling.com, please contact the store where you purchased the items.

The Items must be in the same condition you received them in, with all tags still attached and in their original packaging. All returns should be both unwashed and unworn. 

How do I return a product?
Enter your account and click on “my orders”, select the order, click on “return” and follow the instructions to return the non-desidered items.

What is the next step?
We’ll send you a confirmation email with a document to print and send back together with the  items you would like to return.

Send your parcel to:               

MANIFATTURA VALCISMON SPA
VIA MARCONI G. 81/83
32030 FONZASO BL ITALIA

Once the package has been received and checked by the Castelli returns department, your refund or exchange will be processed as soon as possible.

You will be responsible for paying the shipping costs.

How to give back an item purchased in guest mode?
Download this form and follow the steps provided.

If you have any questions, please contact our customer service team.

 


 

CASTELLI RETAILER

 

At Castelli we strive to handle all returns quickly and to your complete satisfaction. Please return your Castelli product to the retailer from which you originally purchased it; the retailer will then forward the item to us. To ensure that your return will be handled smoothly, please retain your proof of purchase.

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