Customer Service Specialist (German and English languages)
Manifattura Valcismon S.p.A. (the parent company of the MVC Group) is a leading manufacturer of high performance clothing for cyclists and winter sport athletes. The MVC Group is recognized internationally for the outstanding quality and unparalleled technical performance of its products, as evidenced by the international sport professionals’ loyalty to the Group’s brands. The history is deeply rooted in the Italian sport tradition, representing for over 75 years a reference point for top professional athletes and amateurs, who find in the Group’s brands (Castelli, Sportful and Karpos) a top performance, customizable and trustworthy partner. Over the years, the MVC Group has recorded a stellar growth.
We firmly believe that the only way for MVC Group to achieve its vision, is to have a company culture that is supportive and inspires the individuals who will get us there. Our associates take pride in our world-class service and products, treating customers, vendor partners, and each other with integrity and mutual respect. We work in a supportive, team-oriented environment, focusing on performance, continuous improvement, and exceeding our customers’ expectations.
The candidate we are looking for will have to fill the role of Customer Service Specialist, with particular reference to the countries of the DACH area.
The primary objective of this profile is the satisfaction of customer needs, throughout the stages of the business relationship.
The main activities will concern the import of orders from customers into the ERP and therefore the verification of their correct conditions, the assignment of incoming goods to customer orders, the management of shipments (in synergy with the Credit Office) and remote assistance to customers (retail and distributors) in relation to typical commercial requests.
The resource will be included in a structured team, which currently has about 8/9 resources.
The characteristics necessary for the application are:
Working Hours: Full Time, Monday to Friday.
Place of work: Fonzaso (BL)