FAQ



Customer service

Contact Castelli

Contact us any time if you have questions or concerns. Our customer service team is available to provide you with the assistance you need.

Can you send me some promotional merchandise?

We do not send out stickers, posters or other promotional merchandise by mail. We concentrate on designing the best-performing cycling clothing possible and have not dedicated the resources to sending out promotional materials.

Can I visit your office in Italy?

We’re sorry, but we do not have a showroom or retail outlet at our location that is open to the public.

Will you send me your catalog?

We think cycling around trees is more fun than cutting them down for paper. Therefore, we don’t make or distribute consumer catalogs. You can view the latest Castelli collections online:
 

My Account

How do I create a Castelli account?

You can sign up by clicking “Join / Log in” at the top of your web browser.

How do I close my existing Castelli account?

To close your account, send a email to our Customer Services. You will no longer be able to access any of the content that requires a user name and password.

How do I sign up to receive the Castelli newsletter and other communications?

You can sign up to start receiving Castelli communications by clicking here to subscribe via our online form.

How do I unsubscribe from Castelli communications?

You can unsubscribe by clicking here.

Privacy

Will Castelli-cycling.com share my personal information with anyone?

We will not sell your name to a third party for the purpose of their advertising to you. We may send information to you from complementary service providers in order to inform you of their services when we believe you will benefit from these services, but we will not share information about you with these third parties.

To see our full Privacy Policy please click here.

Is my personal data secure on Castelli-cycling.com?

Your data is confidential and is protected thanks to the industry standard encryption protocol known as Secure Socket Layer (SSL).

Product care

How do I care for my Castelli clothing?

Technical cycling clothing needs to be cared for correctly, or the life span and reliability of the products will decrease. We have therefore compiled some care tips to help you care for your clothing correctly.

Care Information

Product Questions

What type of fabric technology does Castelli use?

Castelli has been at the forefront of essentially every breakthrough in cycling clothing since we made wool shorts obsolete. We use the most advanced fabric technologies available. Visit our fabric technology page for more information.

How many different types of seat pads are there in the Castelli line?

There are only two types of seat pads in the entire Castelli collection of bibshorts and tights, and both of these seat pads are the result of years of ongoing testing and refinement. These two seat pads, the KISS Air and the Progetto X2 Air, come in both men’s and women’s-specific versions and will allow you to maintain 100% performance while riding in absolute comfort.

1. Progetto X2 Air seat pad
In 2009, Castelli went on a quest (together with the former pro-cycling team Cervélo TestTeam) to make the most comfortable and breathable seat pad. Many prototypes later, and after almost two years of testing, the first Progetto X2 seat pad was introduced to the market.

The Progetto X2 Air seat pad is different from most multidensity seat pads. Instead of a bunch of raised ridges settling against your skin, the skin-side surface of the seat pad is one smooth ventilated skin-care layer to keep you cool.

The multidensity cushion of the seat pad is on the other side of the foam – and is created by cutting away sections of a single block of uncompressed foam to create variable densities. The multidensity Progetto X2 Air seat pad features three gel inserts – two under the ischial (“sit”) bones and one in the perineum area. They’re called a “viscous comfort zone” and are so thin that you can’t tell they’re even there. Whether you are out on a two-hour weekday ride or training on the cobbles for Roubaix, the Progetto X2 Air seat pad will give you maximum protection in this highly sensitive area.

2. KISS Air seat pad
The KISS Air seat pad aims to incorporate many of the features and as much comfort as our top-of-the-line Progetto X2 Air seat pad but at a more affordable price. The KISS Air is stretchy and has numerous ventilation channels, while the variable thickness keeps the bulk down and the comfort high.

Is there a difference between a men’s and women’s seat pad?

There’s a big difference between men’s and women’s seat pads. A women’s seat pad is slightly wider than a men’s seat pad – due to women’s wider sit bones – and a men’s seat pad is longer to ensure modesty-protecting coverage at the front.

Does Castelli use a special seat pad for triathlon suits and shorts?

The Castelli KISS TRI pad is a completely different from the KISS Air and Proggetto X2 Air seat pads. The revolutionary KISS TRI seat pad has minimal padding and shape, with multidensity foam for an optimized aero-bar position on the bike, and practically disappears during the swim and run.

For more information on Castelli seat pads

How do I know my correct size in Castelli products?

Choosing the correct size is essential to ensure that you receive the maximum benefits. At Castelli, we obsessively test and refine to give you the best-fitting, highest-performance cycling apparel.

Jersey/jacket
Castelli jerseys and jackets are designed with the sleeves articulated forward for maximum aerodynamic performance. On the bike, your Castelli jersey should fit close to the skin. Off the bike, the jersey might feel tight across the chest and a little short in front.

Shorts/tights
Castelli shorts and tights should fit tightly enough to support critical leg muscles through compression without inhibiting movement and constricting blood flow.

For more information and a size chart, please refer to the size chart on castelli-cycling.com.

COUNTERFEIT PRODUCTS

I found a website that is claiming to sell original Castelli products for a very low price. Are they real?

If the price seems too good to be true it probably is! Not all fakes sell at lower prices than their genuine counterparts, but an unreal bargain is one of the surest signs of an un-real product. Ask yourself how someone can sell, for example, a brand new EUR 249.95 Castelli Windstopper® jacket for EUR 60 –– chances are it's because it's a fake.

Therefore, we recommend that you purchase through your local or online Castelli retailer to ensure the best service possible.
 

WARRANTY & RETURNS

What is Castelli’s warranty policy?

Castelli products are warranted against defects in materials or workmanship for 1 year from the date of purchase. The warranty is valid only on items purchased through an authorized Castelli retailer or castelli-cycling.com and is available only to the original purchaser with a valid proof of purchase.

What is not covered under Castelli’s warranty?

The Castelli warranty program does not cover any defects due to damage caused by accident, improper care, normal wear and tear, natural fading of colors and materials over time and with use, rips, tears, abrasion, holes, burns, or shrinking.

Castelli does not warranty purchases made through eBay or consumer resale sites, or counterfeit products

What should I do in the event of a warranty claim?

At Castelli we strive to handle all returns quickly and to your complete satisfaction. Please return your Castelli product to the retailer from which you originally purchased it; the retailer will then forward the item to us. To ensure that your return will be handled smoothly, please retain your proof of purchase.

How can I return or exchange the products I have purchased from castelli-cycling.com?

If you are not satisfied with your purchase for any reason, you can return the product to us within 30 days of delivery. Please note that for items purchased from our web shop (castelli-cycling.com), we only accept return of products that are unworn, unwashed and undamaged or that are defective.

For complete return information go here

How can I return or exchange a Castelli product bought in a store?

For returns and warranty claims relating to items not purchased on castelli-cycling.com, please return the product to the retailer from which you purchased it. Please note that we only accept return of products that are unworn, unwashed and undamaged or that are defective, and only with proof of purchase.

Contact us

If you have any questions, please contact our customer service team.

MARKETING & SPONSORSHIP

Who does Castelli sponsor?

Castelli is proud to support cyclists at all levels of the sport and across a wide variety of disciplines. Take a look at the Athletes section on this site for more information.

How can I apply for sponsorship?

There are two ways to become a Castelli-supported athlete. The first is through the pro cycling teams we support. These teams have their own recruitment process for athletes, and Castelli is not involved in this process.

The second way is through our regional and local ambassador program, which is managed by our distributors and retailers. This allows local and regional teams to join forces with their local Castelli dealers, who are the most knowledgeable about the local race scene and are able to best serve the sponsored athletes. This program is 100% run through our distributor and dealer network, with final approval from Castelli headquarters.

Please contact your local retailer or the Castelli distributor in your country with any sponsorship requests.

Castelli distribution

How did Castelli start, and where did the name come from?

The story of Castelli begins with a small tailoring shop in Milan, founded in 1876 by Vittore Gianni. The company took a definitive turn toward cycling in 1935, when one Armando Castelli joined the staff.

In 1939, Armando Castelli purchased the company from Vittore Gianni, and he soon began to supply cycling legends such Coppi, Bartali, Bobet, Van Looy and Anquetil. Along the way, he expanded that effort into supplying clothing to a handful of professional teams.

With the birth of Armando’s son, Maurizio, Castelli as we know it today was about to take shape. The youngster grew up in cycling, and it was only logical that he would end up in the business; however, the extent of his passion and desire for innovation would soon cause a parting of ways with his father and the founding of the Castelli brand in 1974. The innovations began to roll out with regularity soon after.

Visit our Company History page for more information.

CUSTOM CLOTHING

Can we customize our race team kits using the same products the pros use?

Castelli is dedicated to making the fastest clothing in the world. We know that race results come through relentless attention to the smallest of details, so we approach every garment questioning how we can make it faster. And you can have the exact same pieces as the professional cycling teams and triathletes.

Castelli Servizio Corse Custom Team division

HUMAN RESOURCES

How do I apply for a job at Castelli Italy or USA?

Castelli understands that a great company is only as strong and effective as the people who work within it. Whatever the work we do in the Castelli office, we believe that our success is the direct result of promoting a workforce that reflects our commitment to the cycling and sports community we serve and value.

We encourage our team members to explore new opportunities, help their colleagues and realize their full potential as they grow throughout their careers.

Are you talented, highly motivated, able to deliver results, and passionate about cycling and your career? If so, we look forward to receiving your application! Click Here

How to apply for an internship?

If you are in the North eastern part of Italy or in Oregon, USA, area and would like to be considered for a school internship, contact our Human Resources department. Determine whether you'd like to intern in our accounting, sales, marketing, development, or design department, and be sure to tell us your availability.

Apply for an intership

CONTACT US

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